Privacy Policy – Aviator App Pakistan

1. Who We Are

Aviator App operates the gaming and sports betting platform available at aviatorapp.vu and through the Aviator App mobile application. References to "Aviator App", "we", "us", or "our" throughout this policy refer to the platform operator. When you register an account, deposit PKR, place a bet, or contact support, you are interacting with us directly.

This Privacy Policy governs all personal data processing activities carried out in connection with your use of the platform. If you have any questions about how your data is handled, the contact details at the end of this policy are the right place to start.

2. What Information We Collect

We collect personal information in several ways — directly from you when you register or use the platform, automatically as you interact with the app or website, and in some cases from third parties such as payment processors.

2.1 Information You Give Us Directly

• Registration details: Full name, date of birth, mobile number, email address, and a chosen username and password when you create your account.
• Identity verification documents: A copy of your CNIC or other identification document when requested as part of account verification.
• Payment information: JazzCash account number, Easypaisa wallet number, Raast ID, bank account details, or card details used for PKR deposits and withdrawals.
• Support communications: Messages, emails, or chat transcripts when you contact our support team.
• Responsible gaming preferences: Deposit limits, session reminders, or self-exclusion settings you configure in your account.

2.2 Information Collected Automatically

• Device information: Device model, operating system version, unique device identifiers, and mobile network information.
• Usage data: Pages visited, games played, bets placed, session duration, button clicks, and navigation paths within the app and website.
• IP address and location: Your IP address at the time of login or transaction. We do not collect precise GPS location without your explicit permission.
• Cookies and session tokens: As described in the Cookies section below.
• Transaction logs: A complete record of every PKR deposit, withdrawal, bet, and bonus credit on your account.

2.3 Information from Third Parties

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, or a bank transfer, the payment processor shares transaction confirmation details with us. This typically includes the transaction reference, amount, and the last few digits of the account or wallet number used. We do not receive your full payment credentials from these third parties — only what is needed to confirm and record the transaction on your account.

3. How We Use Your Information

Every piece of data we collect is collected for a specific reason. Below is a summary of the main purposes for which we use your personal information:

Purpose	Information Used
Creating and managing your account	Name, mobile number, email, date of birth, username
Processing PKR deposits and withdrawals	Payment details, transaction logs, identity verification
Verifying your identity and age (18+)	CNIC copy, date of birth, payment account name
Running games, bets and platform features	Account details, session data, device information
Sending account and transaction notifications	Mobile number, email address
Sending promotional offers (where opted in)	Mobile number, email address, gaming preferences
Detecting fraud and suspicious activity	IP address, device ID, transaction patterns, login history
Improving the platform and user experience	Usage data, session analytics, support feedback
Responsible gaming monitoring	Deposit history, session data, self-set limits
Responding to support queries	Communications, account history

We do not use your personal information for automated decision-making that significantly affects your legal rights without human review. If our fraud detection flags your account for review, a member of the team will assess the situation before any action is taken.

4. Payment Data & PKR Transactions

Because Aviator App handles real PKR deposits and withdrawals, payment data is treated with a higher level of care than standard profile information. Your full payment credentials — such as your complete JazzCash PIN, Easypaisa mPIN, or bank card CVV — are never stored on Aviator App servers. Transactions are processed via secure integrations with the respective payment providers, and only the confirmation details are retained on our end.

All PKR transaction records on your account are kept for audit and account management purposes. You can view your full transaction history at any time from within your account. If you believe a transaction on your account is incorrect, contact support and we will investigate using the stored logs.

When you request a withdrawal, we verify that the destination payment account matches the one used for deposits. This is a security measure to protect you — it ensures your PKR goes back to the same account that sent it, reducing the risk of funds being misdirected. We do not share your payment details with any party other than the payment processor handling your specific transaction.

5. Sharing Your Information

We do not sell your personal information. We share it only in the circumstances described below, and only to the extent necessary for the specific purpose:

5.1 Payment Processors

We share relevant transaction data with JazzCash, Easypaisa, Raast, and banking partners to process your PKR deposits and withdrawals. These providers have their own privacy policies governing how they handle transaction data on their end.

5.2 Identity Verification Services

When account verification is required, we may use a third-party identity verification service to confirm the authenticity of documents such as your CNIC. These services process your data under strict confidentiality agreements and are not permitted to use it for any other purpose.

5.3 Game and Technology Providers

Some games on Aviator App are provided by third-party game studios. These providers may receive anonymised or pseudonymised session data to ensure game integrity and resolve technical disputes. They do not receive your full name, payment information, or contact details.

5.4 Legal and Safety Requirements

We may disclose your personal information where required by law, in response to a valid legal request, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Aviator App, its players, or others.

5.5 Business Transfers

If Aviator App is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify registered users via the contact details on file if such a transfer occurs and your data will remain subject to this Privacy Policy.

6. Cookies & Tracking

Cookies are small text files stored on your device when you visit a website or use an app. Aviator App uses them to keep the platform working correctly and to understand how players use it so we can improve the experience.

6.1 Essential Cookies

These are necessary for the platform to function. They manage your login session, remember your language and display preferences, and protect against cross-site request forgery. You cannot opt out of essential cookies — without them, the platform cannot work properly.

6.2 Analytics Cookies

We use analytics tools to understand platform usage — for example, which games are most popular, which pages take longest to load, and where players drop off during the registration process. This data is aggregated and does not identify you personally. It helps us prioritise improvements that benefit Pakistan players most.

6.3 Security Cookies

These cookies help us detect suspicious login attempts, flag unusual activity patterns, and protect your account from unauthorised access. They are closely tied to our fraud prevention systems and are always active when you are logged in.

6.4 Managing Cookies

You can control non-essential cookies through your browser settings or the cookie preferences panel on the website. Blocking analytics cookies will not affect your ability to use the platform but will mean we have less data to work with when making improvements. Note that clearing all cookies will log you out of your current session.

7. How We Keep Your Data Safe

We take data security seriously and have put in place a range of technical and organisational measures to protect your personal information:

While we take every reasonable step to protect your data, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password and do not share your login credentials with anyone.

8. How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a reasonable period afterwards, subject to the following:

• Active accounts: All account data is retained for the duration your account is open and active on the platform.
• Closed accounts: After an account is closed, basic account details and transaction records are retained for a period necessary to fulfil audit and record-keeping obligations. After this period expires, the data is deleted or anonymised.
• Identity verification documents: Retained for the required period to support any retrospective identity verification queries, then securely deleted.
• Support communications: Retained for a period sufficient to resolve any ongoing disputes or queries, then deleted.
• Marketing preferences: If you have opted into promotional communications, your preference is retained until you opt out or your account is deleted.

9. Your Rights Over Your Data

As a player on Aviator App, you have a number of rights relating to your personal information. To exercise any of these rights, contact us using the details in the Contact section at the end of this policy.

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of the information we hold is inaccurate or out of date, you can ask us to correct it. You can also update most profile information directly in your account settings.
• Right to deletion: You can request that we delete your personal data. We will do so subject to any mandatory retention obligations. Deletion requests are processed after your account is closed.
• Right to restrict processing: In certain circumstances, you can ask us to pause how we use your data while a dispute or query is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format where technically feasible.
• Right to object to marketing: You can opt out of promotional communications at any time by updating your notification preferences in account settings or by contacting support.

10. Children & Minors

Aviator App is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to us, please contact us immediately. We will investigate and, if confirmed, close the account and delete the associated data promptly.

During the registration process, all users are required to confirm that they are 18 years of age or older. We may request identity verification — including CNIC — to confirm this at any stage.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes to technology, or to keep in line with good data handling practices. When we make significant changes, we will notify registered players via the mobile number or email address on file. The updated policy will also be published on this page with a revised effective date.

Your continued use of the Aviator App platform after a policy update has been communicated constitutes your acceptance of the revised version. If you do not agree with any changes, you should stop using the platform and request account closure.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, please get in touch with our team. We are available through the live chat function in the Aviator App mobile application, or you can reach us at the support email address listed below and in the page footer.

We take all privacy-related queries seriously and aim to respond within 24 to 48 hours. For urgent matters — such as suspected unauthorised access to your account — please use live chat for the fastest response.